Call Centre Executive

JOB SUMMARY / PURPOSE

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey/transfer the same to the operation team or relevant department. A customer service executive will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency. They must be patient, empathetic, a problem solver, communicative, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibility:

• Always adhering to the call centre procedures and policies for all 800 lines - Inbound and Outbound (South, DSA, Assets & DuserveFM) calls.
• For professionally handle the customer call as per the company standard.
• For transfer of calls to specific departments depending on the client/customer’s requirement.
• For appropriate use of the CAFM systems.
• To provide personalized customer service to the highest level.
• To prepare and circulate aging, monthly & daily reports to the Execution Team.
• Prepare various reports on service request, incidents & work orders for the execution team.
• Building customer’s interest in the services and products offered by the company.

QUALIFICIATON: Higher School Secondary or Graduate

KNOWLEDGE, SKILL, AND ABILITY: Intermediate Knowledge of MS Office, Email Communication, CAFM systems.

JOB SPECIFIC SKILL IF ANY: Soft Skills Communication, Intermediate Knowledge of Email and Chat Communication.

Please submit your application only if you MEET the requirements. Interested candidates may submit their CV, passport and visa copy citing their notice period and salary expectations to careers@duservefm.ae