**Please submit your application with subject line as for the Job applying for, and if you only MEET the requirements. Interested candidates may submit their CV, /Resume, passport, visa copy, notice period and salary expectations to careers@duservefm.ae**
Summary:
The Travel Coordinator is responsible for ensuring efficient, cost-effective, and high-quality travel arrangements for Richemont employees. This role focuses on monitoring travel bookings made by staff, maintaining service quality standards, and acting as a point of contact for staff complaints and concerns related to travel services. The Travel Coordinator will not be directly responsible for booking travel.
Key Responsibilities:
- Travel Monitoring & Quality Control:
- Monitor travel arrangements booked by staff members (via being copied on communications) to ensure compliance with company policy and employee needs.
- Proactively identify potential issues or deviations from company travel policies in staff-booked travel.
- Develop and implement service quality standards and metrics for travel services, focusing on the booking process and vendor performance.
- Conduct regular audits of travel arrangements to ensure compliance with company policies and quality standards.
- Gather feedback from employees on their travel experiences and use this information to improve service delivery.
- Complaint Resolution:
- Serve as the primary point of contact for staff complaints and concerns related to travel services.
- Investigate and resolve travel-related issues promptly and effectively, even when the booking was self-managed.
- Document all complaints and resolutions in a clear and organized manner.
- Escalate complex or unresolved issues to the appropriate stakeholders.
- Policy Compliance:
- Ensure all travel arrangements comply with company travel policies and procedures.
- Stay up-to-date on changes to travel policies and regulations.
- Educate employees on travel policies and best practices.
- Provide guidance and clarification to staff members regarding travel policies and booking procedures.
- Vendor Management:
- Build and maintain strong relationships with travel vendors.
- Evaluate vendor performance and provide feedback, even when staff members are booking directly.
- Negotiate contracts and service agreements with vendors (though not directly booking).
- Reporting and Analysis:
- Prepare regular reports on travel activity and service quality.
- Analyze travel data to identify trends and opportunities for improvement.
- Provide recommendations to management on ways to optimize travel services, including potential changes to self-booking policies or vendor selection.
- Experience:
- Experience in travel coordination, corporate travel management, or a related role is a added plus.
- Experience in service quality control and complaint resolution.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution skills.
- Familiarity with travel booking systems
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Other:
- Ability to handle sensitive and confidential information with discretion.
- Customer-focused attitude and a commitment to providing excellent service.
